Last Updated: October 27, 2026
At Hometidegoods, we are committed to providing a reliable and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver orders, including estimated delivery times, shipping charges, and tracking information.
1. Shipping Destinations
We currently ship to the following primary markets:
- North America: United States
- Europe: United Kingdom and eligible European Union countries
Shipping availability may vary depending on the destination and the products ordered. If your country or region is not available at checkout, please contact us at [email protected] for assistance.
2. Order Confirmation and Processing
After your payment has been successfully authorized and verified, you will receive an order confirmation email.
Orders typically require 1–2 business days to process, excluding weekends and public holidays.
During this period, we verify order details, check product availability, and prepare items for shipment. Processing times may be longer during promotional events, holidays, or periods of unusually high order volume.
Please note that order processing time is separate from shipping time.
3. Shipping Methods and Estimated Delivery
We primarily use standard tracked shipping. The shipping carrier and service are selected according to the destination, package dimensions, shipment weight, and carrier availability.
| Shipping Method | Processing Time | Estimated Shipping Time | Total Estimated Delivery |
|---|---|---|---|
| Standard Shipping | 1–2 business days | 7–14 business days | 8–16 business days |
Delivery estimates are provided for reference purposes and are not guaranteed delivery dates. Actual delivery times may vary due to weather conditions, carrier operations, customs procedures, and other circumstances beyond our reasonable control.
If a different shipping option is available for your order, the applicable service details and charges will be displayed at checkout.
4. Shipping Fees
Our standard shipping charges are based on the merchandise subtotal of your order, before shipping charges and applicable taxes.
- Orders under $79.00: A flat shipping fee of $6.99.
- Orders of $79.00 or more: Free standard shipping.
The applicable shipping fee will be displayed at checkout before payment is completed.
Free shipping applies to eligible orders shipped using our standard shipping service. It does not automatically apply to additional shipping services, special delivery arrangements, or return shipments.
The original shipping fee, if charged, covers the initial shipment of the order. Return shipping and other costs associated with a return are handled separately under our Return and Refund Policy.
5. Customs Duties and Import Taxes
International shipments may be subject to import duties, customs charges, value-added taxes (VAT), or other fees imposed by the destination country.
Where applicable, the responsibility for these charges will depend on the shipping arrangement, the destination’s requirements, and the information provided at checkout.
If customs duties or import taxes are not expressly included in the order total or identified as prepaid, customers may be responsible for applicable charges assessed by the destination authorities.
We recommend reviewing any applicable customs requirements before placing an international order. Please contact our customer service team if you need clarification regarding the shipping arrangements for your destination.
6. Shipping Address Requirements
Customers are responsible for providing complete and accurate shipping information at checkout.
Please verify that your name, street address, apartment or unit number, city, state or province, postal code, and other required delivery details are correct.
We may be unable to deliver to PO Boxes, remote locations, or certain restricted addresses, depending on the selected carrier.
If a carrier cannot deliver to the address provided, we may contact you to request an alternative address or discuss other available arrangements.
Orders that cannot be delivered because of an incorrect or incomplete address may experience delays or additional handling. Any applicable additional costs will be assessed according to the circumstances and applicable law.
7. Order Tracking
After your order has been dispatched, we will send a shipping confirmation email containing your tracking number and available tracking instructions.
Please allow up to 72 hours for tracking information to appear or update in the carrier’s system.
You can use the tracking link in your shipping confirmation email or the Track Order feature on our website, if available.
If tracking information remains unavailable or your shipment appears to be delayed, please contact [email protected] with your order number so our team can investigate.
8. Shipping Delays and Delivery Exceptions
Although we make reasonable efforts to meet our estimated delivery times, delays may occur due to circumstances including:
- Severe weather or natural disasters.
- Carrier capacity limitations or operational disruptions.
- Public holidays, labor disputes, or transportation interruptions.
- Customs inspections or other import procedures.
- Incorrect or incomplete delivery information.
- Unexpected seasonal increases in shipping volume.
If a significant delivery issue arises, we will make reasonable efforts to assist you in obtaining updated tracking information and determining the appropriate next steps.
If your order is confirmed lost or remains undelivered beyond a reasonable period, please contact our customer service team. We will investigate the shipment and determine an appropriate resolution in accordance with our policies and applicable consumer protection laws.
9. Changes and Cancellations
If you need to change your shipping address or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate requests received before the order has entered fulfillment or been dispatched. However, changes or cancellations may no longer be possible once an order has been processed or handed over to the carrier.
If an order has already been shipped, any return or refund request will be handled under our Return and Refund Policy.
Nothing in this section limits any cancellation or withdrawal rights available to customers under applicable law.
10. Contact Us
For questions about shipping, delivery estimates, tracking, or customs arrangements, please contact:
WarmThread Living LLC
Address: 108 Dees Dr Ste C, Madison, MS 39110, United States
TEL: +1 601-792-8239
Number:15783349
Email: [email protected]
Customer Service Hours: Monday–Friday, 08:00–17:00 UTC−6